Michael Shuman, PhD
Michael joined the LAC-DS staff in 1997. He received a BA in French and Music from Furman University, an MEd in Higher Education Administration from the University of South Carolina, and a PhD in Higher Education Administration from the University of North Carolina at Greensboro. In addition to providing academic counseling to WFU students, he specializes in the needs of students with physical, visual, and hearing impairments. Also, Michael provides ADHD coaching and coordinates the assistive technology and peer tutoring programs in the LAC-DS. His research interests include college student athletes and academic motivation. He enjoys reading, running, music, and spending time with his wife and sons.
Jacqueline Friedman, PhD
Jackie joined the LAC-DS staff in 2016. She earned her BA in Psychology from the College of William & Mary and earned both her MA and PhD in Clinical Psychology from the University of Virginia. She completed doctoral level training at the Salisbury VA Medical Center. Prior to her work at the LAC-DS, Jackie has developed interests and expertise in assessment, particularly for Learning and Attention Disorders. She has collaborated on research projects and taught as adjunct faculty at the undergraduate and graduate level. Clinical experience has included work with veterans at the Kernersville VA Outpatient Clinic and private practice work focused primarily on psychoeducational assessment throughout the lifespan for attention and learning disorders. Jackie is licensed to practice psychology in the state of North Carolina. In her work at the LAC-DS, she provides both academic and disability management counseling including a special focus on ADHD coaching and executive skills development. Outside of work, she enjoys spending time with her husband, sons, dog and two cats (and trying to keep up with them all)!
Kawana Neufville, MS, CRC, LPCA
Kawana joined the LAC-DS staff in 2017. She earned both her BA in Psychology and MS in Rehabilitation Counseling from North Carolina Agricultural and Technical State University. She spent several years as a community support counselor before moving into the higher education arena where she served as the Assistant Director of Disability Support Services at the University of North Carolina at Greensboro. Kawana specializes in the psycho-social aspects of disability, medical and physical disabilities, as well as the use of technology to address disability concerns. Additionally, Kawana provides academic and disability management counseling and supervises both our tutoring and HOOTS peer mentoring programs offered through the LAC-DS. Kawana’s research interests include exploring the intersections of disability and diversity on college campuses and investigating faculty and student attitudes towards invisible disabilities. Outside of work, she enjoys spending time with her family, binge watching a good show on Netflix, hiking local nature trails, and singing karaoke…even though singing isn’t one of her gifts.
Suzanne Hawks, BS
Disability and Learning Assistance Specialist
Suzanne joined the LAC-DS staff in 2018. She received her BS in Psychology from Presbyterian College. She spent several years working with children and adults with Autism Spectrum Disorder before joining the field of higher education at High Point University where she served as Disability Support Technology Associate. In the LAC-DS, Suzanne serves as the primary contact for students at the Bowman Gray Center for Medical Education (BGCME) in the MD, PA, and DNP programs as well as the Graduate School of Biomedical Sciences. Suzanne provides academic coaching and coordinates accommodation requests for students at both the BGCME campus as well as students on the Reynolda Campus. In her spare time, Suzanne enjoys and spending time with her husband, family, and friends while playing with puppies and singing songs about how cute they are.
Ashley Heffner, PhD
Ashley joined the LAC-DS staff in 2019 after working at Wake Forest as an adjunct professor in the Psychology and Education Departments. She received her undergraduate degree in Psychology from Appalachian State University and her MA and PhD in School Psychology from the University of South Carolina. Ashley has presented at local, national, and international conferences on the use of strength-based assessments and the intersection of positive psychology and education. She is a Licensed Psychologist in the State of North Carolina and a Nationally Certified School Psychologist by the National Association of School Psychologists. She previously worked as a school psychologist for local school districts and in private practice, identifying and serving students with various disabilities and providing academic and behavioral consultation to teachers and staff. In the LAC-DS, Ashley provides academic and ADHD coaching to WFU students and reviews disability documentation and accommodation requests. Outside of work, Ashley enjoys spending time with her husband and two sons, watching British dramas on PBS, earning stamps in her National Parks Passport book, and planning her next trip to Disney World!
Wende Walker, BIS
Wende joined the LAC-DS staff in 2014. She received her BIS in Sociology from Winston-Salem State University. She gained her hospitality and administrative management experiences as the Director of Catering with Hyatt Hotels and several other hotels in Orlando, Durham, Charlotte, and Winston-Salem markets. For eight years, she worked in Charlotte as a Human Resources Manager, taught courses at Central Piedmont Community College, and served as a Board member for several non-profit organizations. Most recently, Wende worked as Audience Development and PR Manager for the North Carolina Black Repertory Company in Winston-Salem. As Administrative Coordinator, Wende manages the daily operation of the LAC-DS and is responsible for providing information and support to students, visitors, parents, faculty, and staff. In addition, she manages the office scheduling system and works directly with students and faculty to assist in the provision of academic accommodations for WFU students with disabilities. Wende volunteers in her spare time and enjoys gourmet cooking, family gatherings, and watching classic black and white movies.
Laura Denlinger, MA
Laura joined the LAC-DS staff in 2018. She received her BA in Journalism from Ohio State University and her MA in College Student Personnel from Bowling Green State University. She spent several years as a Residence Hall Coordinator at the University of Missouri before moving to Winston-Salem. She spent four years working with the Writing Center and Writing Program at Wake Forest before transitioning to the LAC-DS. In the LAC-DS, Laura serves as the tutor coordinator and is responsible for the daily operation and supervision of the peer tutoring program, including recruiting, hiring, and training tutors. Outside of work, she enjoys being with her husband and two little boys, spending time outside, reading, and cross stitching.
Jean Anne Semke, MBA
Jean Anne joined the LAC-DS staff in 2018. A Kentucky native, she received a BS in Math and Economics from Hollins University and an MBA from Wake Forest University. Jean Anne spent ten years in marketing brand management with Sara Lee Branded Apparel (Hanesbrands) before becoming a full-time homemaker and mother to four children. She is an active community volunteer at St. Leo Catholic Church and School, RJ Reynolds High School, Forsyth Country Day School, and more. Most recently, she has enjoyed working at the High Point International Furniture Market. As Accommodations Coordinator, Jean Anne helps with the daily operation of the LAC-DS and project oriented work. Jean Anne and her husband, Scott, met at Wake Forest while in graduate school. She most enjoys spending time with her family, being at Hilton Head Island with her family, and cheering for the Demon Deacons, Kentucky Wildcats, and Carolina Panthers.
Counseling Graduate Assistants
The LAC-DS’s two counseling graduate assistants play a significant role in providing academic support services to WFU students. Each graduate assistant meets individually with WFU students to help them refine and develop effective study strategies and skills that contribute to academic success at WFU. Currently, both of the graduate assistants in the LAC-DS are pursuing their MA in Counseling at WFU.
Rachel Burrow, Counseling Graduate Assistant
Rachel is currently a first year graduate student in the Counseling Department here at Wake Forest. She recently graduated from UNC Charlotte with my bachelor’s in psychology. Winston-Salem has always been her home and she loves this little city. She enjoys being an academic coach in the LAC-DS because she likes helping students strengthen the skills they already have, as well as learn some new skills that can help them be the best student they can be. Some of her favorite topics to cover in academic coaching are: time management, study strategies, and ways to reduce test anxiety. When she is not on campus studying or coaching, she loves spending time with my family, friends, and sweet puppy Mowglie.
Bobby Lange, Counseling Graduate Assistant
Bobby is a first year graduate student in the Counseling Program at Wake Forest and serving as a Graduate Assistant in the LAC-DS. He graduated from James Madison University with a degree in Psychology. After experiencing some of his own adversities and struggles, Bobby has a passion for helping students overcome any hurdles that may prevent them from achieving their goals.
Graduate Student Workers & Graduate Intern
The graduate student workers in LAC-DS contribute to the overall operation of the Learning Assistance Center & Disability Services. They are responsible for assisting the LAC-DS staff in managing requests for peer tutors and other academic support services. In addition, the graduate student workers assist in coordinating staff schedules and assistive technology requests, which includes providing texts in alternative format. Our graduate student worker is pursuing an MDiv in the WFU School of Divinity.
Davita DesRoches, Graduate Student Worker
Davita is in her second year of the Master of Divinity program at the Wake Forest University School of Divinity. She is Canadian and completed her undergraduate degree at Acadia University in Wolfville, Nova Scotia and an MA in English at McGill University in Montreal, Quebec before coming to Wake. At LAC-DS, she is responsible for providing students with alt-text and is passionate about working with the LAC-DS staff to make higher education more just and equitable. In her free time, she enjoys reading good novels, drinking (hot) tea, and travelling to be with her family and friends, especially her family’s golden retrievers, Gandalf and Pippin, and her niece.